Difference between revisions of "FAQ"

From ciysys Property Management System WIKI
Jump to navigation Jump to search
Line 1: Line 1:
 
[[Category:Miscellaneous]]
 
[[Category:Miscellaneous]]
  
== I want to know who is staying in room 505? ==
+
==Is it possible to pull out the details of guest of a particular room?==
* Not possible at the moment.
+
* This featured is not available at the moment.
  
==Where and how to keep track the room status (occupied, dirty, vacant, etc)?==
+
==Where and how to keep track of the room status (occupied, dirty, vacant, etc)?==
* Not possible at the moment.
+
* This feature is not available at the moment.
  
 
==Can I key in 30 nights in a booking? ==
 
==Can I key in 30 nights in a booking? ==
* The system restrict the maximum of nights to 10 and not able to handle if more than 10 nights.
+
* Currently the system is able to handle a maximum of 10 nights only for booking.  
  
 
==How to undo check-in, check-out, cancellation or no-show?==
 
==How to undo check-in, check-out, cancellation or no-show?==
Line 14: Line 14:
  
 
== How to include breakfast, lunch, dinner?==
 
== How to include breakfast, lunch, dinner?==
* Not possible at the moment.
+
* This featured is not available at the moment.
  
== I want to email the confirmation and charges to the guest?==
+
== Is it possible to email confirmation and charges to the guest?==
 
* Yes. Open the booking details and tab "Email" option.
 
* Yes. Open the booking details and tab "Email" option.
* Note: the booking must be saved first and then you will see the email option.
+
* Note: the booking must be saved first before you see the email option.
  
 
== How to search booking history?==
 
== How to search booking history?==
 
* For regular guests, open their guest profile and tab "History" button.
 
* For regular guests, open their guest profile and tab "History" button.
* For walk-in guests, it's not possible at the moment. The only way is to view the reservation list for the selected day.
+
* For walk-in guests, this featured is not available at the moment. The only way is to view the reservation list for the selected day.
  
== I want to know which room is he staying? ==
+
== Is it possible to view daily occupancy for the given month?==
* Not possible at the moment.
+
* Currently, 7 days of occupancy report can be generated.
  
== I want to know daily occupancy for the given month==
+
== Is the app able to print a list of guest names who have paid for breakfast?==
* Currently, you can generate 7 days Occupancy report.
+
* This featured is not available at the moment.
 
 
== Is the app able to print the guest who has paid for the breakfast?==
 
* Not possible at the moment.
 
  
 
== Can I change the room charges? ==
 
== Can I change the room charges? ==
* In the current version, the app is able to keep track nett charges only (i.e., it does not able to handle tax). It is not able to handle multiple pricing such as the room charges for high peak and low peak period.
+
* In the current version, the app is able to keep track of net charges only (i.e., not able to handle tax). And it is unable to handle multiple pricing such as the room charges for high peak and low peak period.
  
== Does it able to handle redeem voucher/coupon? ==
+
== Is it able to handle redeem voucher/coupon? ==
* Not possible at the moment.
+
* Not at the moment.
  
== Does it able to handle no-show charge?==
+
== Is it able to handle no-show charge?==
* Not possible at the moment.
+
* Not at the moment.
  
== Does it able to handle the charge for extra bed?==
+
== Is it able to handle the charges for extra bed?==
* Not possible at the moment.
+
* Not at the moment.

Revision as of 13:39, 19 January 2014


Is it possible to pull out the details of guest of a particular room?

  • This featured is not available at the moment.

Where and how to keep track of the room status (occupied, dirty, vacant, etc)?

  • This feature is not available at the moment.

Can I key in 30 nights in a booking?

  • Currently the system is able to handle a maximum of 10 nights only for booking.

How to undo check-in, check-out, cancellation or no-show?

  • The "undo check-in" option will appear after you have checked in the guest. This can be done by calling out the booking details and tab "Undo" option.

How to include breakfast, lunch, dinner?

  • This featured is not available at the moment.

Is it possible to email confirmation and charges to the guest?

  • Yes. Open the booking details and tab "Email" option.
  • Note: the booking must be saved first before you see the email option.

How to search booking history?

  • For regular guests, open their guest profile and tab "History" button.
  • For walk-in guests, this featured is not available at the moment. The only way is to view the reservation list for the selected day.

Is it possible to view daily occupancy for the given month?

  • Currently, 7 days of occupancy report can be generated.

Is the app able to print a list of guest names who have paid for breakfast?

  • This featured is not available at the moment.

Can I change the room charges?

  • In the current version, the app is able to keep track of net charges only (i.e., not able to handle tax). And it is unable to handle multiple pricing such as the room charges for high peak and low peak period.

Is it able to handle redeem voucher/coupon?

  • Not at the moment.

Is it able to handle no-show charge?

  • Not at the moment.

Is it able to handle the charges for extra bed?

  • Not at the moment.